I have taken careful note of all your very clear and reasonable feedback and criticisms. I do not purport to be able to address them all immediately. Nonetheless, they will all be considered and we will endeavor to identify and apply solutions as promptly as possible.
I kindly request permission to elaborate on any confusion and disappointment you may have experienced due to the statements I made concerning the harassment you endured.
As expressed in response to another of your comments, our priority was to terminate ties with the caretaker without delay, and we acted on this promptly. The harassment complaints from you came to us shortly before our discussion with the caretaker. We required time to verify these claims since severing relations with him based solely on an accusation could expose us to legal repercussions. Without clear confirmation in a legal and professional context, we could not act promptly. An untimely action could have resulted in a lawsuit against us, accusing us of defamation, a claim he had already made, needlessly protracting the process. Article 267 of the Turkish Penal Code states: “If simple slander is committed, the offender is punishable by imprisonment from one year to four years.” I am not insinuating that you are slandering him; please do not misconstrue my words. I am simply explaining that it would not have been beneficial for us, either legally or professionally, to act solely on patient claims without conclusive evidence. We possessed solid and professional evidence to sever our ties with him, which he could not refute or contest. Consequently, we achieved a resolution that directed him away from you and our other patients in adherence to labor regulations. Personally, I unequivocally condemn any form of harassment. If queried, I would advocate for stringent measures against all perpetrators. Nevertheless, in a situation where conflicting claims exist between parties, our role is to refer them to the appropriate legal authority. Regrettably, as you are aware, the company’s actions are bounded by legal constraints due to its official standing. I trust this clarification better elucidates my stance.
Once again, thank you for your valuable feedback.
Yours sincerely,
Necmettin Turan
